Results-driven Retail & Customer Experience Leader with over 18 years of expertise in omni-channel retail, sales strategy, franchise management and digital transformation. Proven record of achieving 110%+ sales targets, improving NPS by double digits, and leading high-performing teams across global markets.
Skilled in CRM systems (LeadSquared, POS), customer lifecycle management, and remote collaboration. Seeking international or remote roles in Retail Operations, CX, or Business Development with strong growth potential.
Key Highlights
Retail Operations Expert
Franchise Business Consultant
Remote Customer Support
Remote Sales Manager
Virtual Business Development
Retail & Business Consultant
Core Competencies
Retail Operations
Omnichannel retail, inventory optimization, store revamp, P&L management
Lead end-to-end franchise acquisition and onboarding
Generate qualified leads through digital outreach and campaigns
Manage deal closures and investor negotiations
Conduct financial feasibility studies for franchisees
Develop business growth strategies for profitability
Major Achievements
Designed franchise model with 20% ROI
Reduced payback period from 9 to 5 months
Improved lead conversion rate by 35%
Expanded brand across Metro and Tier-1 cities
Franchise Business Model
Metro Tier, 500 sq. ft. Salon - Key Financial Highlights
₹5K
CAPEX per sq. ft.
₹25L
Total CAPEX
₹8L
Monthly Revenue
20%
ROI
₹3L
Monthly OPEX
₹5L
EBITDA
5
Payback (Months)
Implemented a standardized financial framework that significantly improved unit-level profitability and reduced investment recovery time, making the franchise model highly attractive to potential investors.
Store Manager - Omni Channel
The Sleep Company | Dec 2023 - Feb 2025
110%
Sales Target Achievement
Consistently exceeded monthly targets through consultative selling
45%
Basket Value Increase
Enhanced through cross-selling and merchandising
15%
Conversion Improvement
Optimized CRM workflows with 100% lead capture
90%
Employee Retention
Maintained through effective training and SOPs
Enhanced CSAT to 4.9/5 by introducing personalized follow-ups within 24-48 hours. Collaborated remotely with marketing teams to execute local campaigns that increased store footfall by 12%.
Career Progression
1
Franchise Sales Manager
Lotus Salon Pvt Ltd (Mar 2025 - Present) - Leading franchise expansion with 20% ROI model
2
Store Manager (Omni Channel)
The Sleep Company (Dec 2023 - Feb 2025) - Achieved 110%+ sales targets consistently
3
Store Manager
Royaloak Incorporation (Apr 2023 - Nov 2023) - Led retail operations and store revamp
4
Customer Support Specialist
Tech Mahindra (Aug 2021 - Apr 2023) - Best Performer Q1 award winner
5
Store Manager
Color Plus & Louis Philippe (Dec 2016 - Oct 2019) - Most Valuable Employee 2017
Education: Bachelor of Commerce (2004), Delhi University
Languages: English (Fluent), Hindi (Native)
Compensation Expectations
Current CTC: ₹6,30,000 per annum
Expected CTC: ₹8,50,000 per annum
Open to international and remote opportunities in Retail Operations, Customer Experience, Business Development, and Franchise Management roles with strong growth potential.